If you would like more information about how Hop could help your Front Desk operations, get in touch with the team today. Front desk receptionist jobs vary greatly depending on the industry you’re in and the type of organization you work for. A hotel front desk receptionist checks in guests. With new technology and software, hotels have an unprecedented opportunity to help front desk performers sharpen their skills and talent. The front desk is the hotel’s heart. Hello, welcome to [name of your hotel]. 3) Excellent communication skills A hotel receptionist or a hotel desk clerk is a key person responsible in making the stay of a customer comfortable and memorable in a hotel. Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. The front desk has unfilled papers which may be viewed as disorganized and unprofessional. Guest: Actually I am not comfortable with these hotel terms like suite room. This does not mean that he/she should play around during office hours; however, having a good sense of humor and ability to make people smile is a quality that makes a receptionist outstanding. As the front desk can often be isolated from the main office floor, reception professionals need to be able to work independently. You want someone on the front lines who has a professional appearance and attitude. Receptionist: No problem sir. Hotel receptionists have to be good administrators, but - most importantly - they have to be ambassadors for the hotel. He/she must be able to relate very well with his colleagues and visitors. Are your hotel front desk performers prepared for the next guest? A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. Required fields are marked *. 7. As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. Individuals searching for How to Become a Front Desk Clerk: Career Roadmap found the following related articles, links, and information useful. The front desk is the hotel’s heart. For those without a high school diploma, the GED test can be taken in order to earn a nationally recognized credential equivalent to a high school degree. The receptionist is also the hotel’s face. Energetic. A receptionist is a company’s ambassador, being the first point of contact for everyone from outside world from the company, they are the one who can create that first impression about a company. Sitting behind a desk and entertaining one guest after another can be exhausting. They set the tone for the stay and comprise an important part of guest’s first impression of the hotel. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Naturally, a receptionist should have excellent verbal communication skills. Step 1: Get an Education. In addition, keeping a smile on their face will help your receptionist feel calm and happy throughout the day. That is why a good hotel front desk agent is the key to successful lodging. This can end up being the beginning of “work-related stress” and should be removed from the normal routine in the workplace. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. Front desk receptionists are often required by their employers to handle additional duties, such as data entry, sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. Understand their workspace is an extension of themselves and should reflect a professional image as well. A good receptionist is detail-oriented, comfortable with juggling multiple projects simultaneously, organized, and an excellent communicator. Getting to know Sharon Smith, Sales & Business Development Director, The Importance of Managing Your Hotel Reviews. Let me explain. We have to train our desk staff to be extremely resourceful, to think on their feet and think of creative solutions to different situations. Their tasks are likely to include: Welcoming guests as they arrive. Your receptionist starts the new week with last week’s undone filing; He/she starts each new week already being “behind”. They're a company's first line of defense. Aside from taking calls and directing visitors, they often deal with clients, organize events, set up meetings, etc. Knowing where to find documents, files or phone numbers that the General Manager, co-workers and guest may need is important. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. Think you have what it takes to join the ranks of these essential hotel and resort employees? A great job title typically includes a general term, level of experience and any special requirements. During an interview the General Manager will be on the lookout for that fusion of warmth, … They are the people who are majorly responsible for attracting clients back to hotel. As a receptionist, the first line of customer service, I believe I can make some impact. 20 English Expressions Every Hotel Receptionist Should Know. I would like to become a hotel manager one day, and believe that a role of a receptionist is a first step on my long journey to the position of a hotel manager. Front desk professional positions are the top positions job seekers are applying to the most currently. A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. The hotel receptionist job is often referred to as a front desk agent. Many employers will want you to have a good standard of general education, including GCSE grades at 9 to 4 (A* to C) in maths and English. Employers are looking for reception staff who can think fast on their feet, have good problem-solving skills and a reassuring attitude. When guests arrive at a hotel or call to make bookings, the hotel receptionist is usually the first person they speak to. “Patience is a virtue” – but it’s also a personality trait. There are no standard educational requirements for becoming a front desk clerk, but a … 1. Make every day a good day to sharpen your talent and skills. Welcoming Guests. Your email address will not be published. 3. Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. Know your way around a computer. A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. Even when the hotel is very busy, the employee should be able to juggle a variety of tasks while remaining friendly to customers. Front desk receptionists are often required by their employers to handle additional duties, such as data entry , sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. Understand the job description. The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. The front desk receptionist is an important part of any organization. While job duties will vary from hotel to hotel, there are certain responsibilities that all hotel receptionists are required to manage. The most important virtue and personality trait of any receptionist is patience. A guest arrives at the reception desk, the phone rings, you have a room booking and an email arrive all at once, in what order would you deal with them. 1. Hotel performers today have to be able to respond in a new setting in ways that positively influence the values of customer satisfaction. A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. Improve … 1. How may I help you, sir? In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. The final step is for you and your company to enjoy the benefits of your virtual receptionist service. A winning Hotel Front Desk Employee Resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. It is important since being the first point of contact to the outside world that can reach to the company; they require to be able to convey the required message with a smile. The receptionist is also the hotel’s face. I like routine jobs where one can have a real impact on the business. Employers prefer a college degree or experience as an intern. Smiling is the easiest way to ensure your receptionist sounds friendly and inviting, maintaining the perfect tone. It is not only the growing sector of an economy but also provides you with a versatile job experience and good bucks. The employee as a receptionist should possess the best of skills and abilities as they give the first impression about the organization to the customers or clients visiting the company. So situational questions will comprise a significant part of this interview so … The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. 4. I believe that people enjoy talking to me, that I am a good listener, and that I can identify their needs and help them to satisfy them. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. How to Write a Hotel Front Desk Employee Resume. A great front desk agent should be smiling 100% of the time. Being organised is a key skill the hotel will look for. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. A good receptionist requires having a pleasing personality who is easily approachable. Scotland: Summit House, 4-5 Mitchell Street, Edinburgh EH6 7BD, England: 9 Venture Point, Chester CH2 4NE, South Africa: Surbanville, Western Cape 7552, South Africa, Email: hello@hopsoftware.com Phone: +44 345 301 0034, How To Become A Front Desk Receptionist At A 5 Star Hotel. Job Responsibilities. All Rights Reserved. Save my name, email, and website in this browser for the next time I comment. Expert tip: Collaborate with your hotel team members for value innovation and start to give a more unique insight into the hotel product. A great front desk agent should be smiling 100% of the time. However, a front desk agent cannot show signs of tiredness or fatigue. For all you hotel receptionists, here are the most commonly used expressions you’ll need to communicate with your international guests. Being patient. Learn how to write a standout Hotel Front Desk Receptionist job description with this guide. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. Obtain a positon as Hotel Front Desk Agent with ABC hotel to provide patrons with a positive experience and develop communication, problem-solving, and leadership skills. Becoming a hotel front desk clerk usually requires a high school diploma or an equivalent. Hotel Front Desk Receptionist Resume Examples. Published August 15, 2014. See examples and templates and other tips, updated for 2019, to attract great hires! How Can Outsourcing your Hotel’s Revenue Management Help You Bounce Back in 2021? Upon arrival front desk receptionist fulfills clerical duties including scheduling appointments, maintaining … Some people interested in this field take roles like office assistant at their high school or college before they graduate. A hotel front desk receptionist checks in guests. Front desk receptionist for a high-volume full-service salon and spa for 7+ years creating a lasting first impression by greeting clients on telephone or in person. Related: Learn About Being a Receptionist ... you may be able to progress to front office manager or hotel manager. Know your way around a computer. Receptionists are the people that represent the face of the company--they are the ones that clients first speak with them and the people and coworkers go to for information and event planning. Here are 10 actionable tips to get ready for tapping into new uncontested markets. A: The primary qualifications for becoming a receptionist with no experience are a high school diploma and some familiarity with an office environment. They're a company's first line of defense. He/She is the hotel’s first impression for the traveler who has just arrived. During an interview the General Manager will be on the lookout for that fusion of warmth, charm and poise that will reflect their prestige hotel. As front desk staff, receptionists have an enormous responsibility for the reputation of the organisation they work for, which is why employers are so keen to find a professional with all the must-have receptionist skills to support their business. Job Responsibilities. Avoid Eating & Chewing Gum Your receptionist can’t create a great first impression when their mouth is full of food. Brush up on the latest Office technology, a 5 star front desk receptionist must be able to operate a variety of equipment and systems such as a hotel property management system. I worked at a hotel for a number of years when I was in college. Your email address will not be published. Receptionist: Good morning. By definition, a receptionist is the first person to be seen by a visitor to any business. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. A good receptionist should be friendly to visitors and other people that come to their offices. The general term will optimise your job title to show up in a general search for jobs of the same nature. Allocating rooms to guests. Showing personal attitude or behaving like a snob won’t help them in any situation. Education is not as big of an interest for hiring managers. Some typical duties of these clerks include checking in or out hotel guests, room selection, handing out cards or keys for rooms, processing accommodation payment, monitoring faxes, printing out receipts, responding to phone calls and directing guest mail. Receptionist: A double room or a suite room? To be a good receptionist, a person must set their goals aligned with the kpi for receptionist as to which skills are very much needed in becoming one. A good receptionist will answer the phone with a unique flair, emphasizing a certain word. Sporkasia August 1, 2014 . Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. A lot of being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members. In this article we shall take a look at the qualities of a receptionist. These are some examples of the type of questions you may be asked to ensure you are truly capable. So often, offices rely on voice-mail systems. Hiring a receptionist who is able to patiently answer questions, handle situations calmly and … With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in. Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. A receptionist is such an employee. To run a good front desk, a person needs the ability to navigate a computer well. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Hotel receptionist Alternative titles for this job include . Hotel Front Desk Receptionist job title. Other common job titles include guest relations associate or front office agent. That’s my reason for applying for receptionist role. Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. Manage telephone communication with clarity, accuracy, and courtesy. Receptionists who also know spreadsheet, desktop publishing or other hospitality software such as Property Management, Revenue management, booking engine, channel management and EPOS integration have additional skills that are in demand. To advance my career as a member of one of biggest hotel chains in the world and to get a supervisory or managerial post in the future; to contribute to the local tourism industry. Hence, a good receptionist needs to have a great and pleasing personality. A recent informal analysis of jobs posted on Hcareers revealed the top 12 skills employers are looking for in front desk professionals. Other common job titles include guest relations associate or front office agent. Hotel receptionists also work with management to organize the front desk and ensure that guests have a pleasant stay. When you take a job as a hotel front desk clerk, you have to be able to manage a lot of different tasks. How would you handle a guest that is rude to you or angry? Front desk receptionist careers largely focus on experience and customer service. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. Front Desk Receptionist Education Requirements There is no specific formal training required in order to become a front desk receptionist. Let's review what steps have to be taken to become a front desk clerk. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. Looking to build work experience and further develop customer service skills learned through a hospitality education as a Hotel Front Desk Agent for ABC hotel. Be proactive – know your guest before they know you Both Rena and Loretta will stay in contact with you to guarantee their team is providing the service promised. Describe the components of a professional image at the front desk. We all know that first impressions count—this is especially true for professional organisations. What would you do if a room is double booked and both guests arrive at the same time? Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. I worked as a night auditor and the manager of the hotel would ask me to read over the applications for front desk positions to see what I thought. As the first person your customers, visitors and future employees encounter, the receptionist needs to make a good first impression. I would like to become a hotel manager one day, and believe that a role of a receptionist is a first step on my long journey to the position of a hotel manager. So often, offices rely on voice-mail systems. A: A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. SmartGuests Blog © 2021. Getting to Know Owen Lewis, Digital Marketing Account Manager. So consider each candidate's polish and poise during the … The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. Any business would benefit from a friendly smile and pleasant personality that greets its customers. Have top-notch organizational skills. Characteristics. The essence of a good front desk receptionist is professionalism. Related: Learn About Being a Receptionist I think a good cover letter can give me an advantage over the people who don't include them. The hotel receptionist job is often referred to as a front desk agent. He/She is the hotel’s first impression for the traveler who has just arrived. I worked at a hotel for a number of years when I was in college. Sporkasia August 1, 2014 . They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. I worked as a night auditor and the manager of the hotel would ask me to read over the applications for front desk positions to see what I thought. What is suite room? Questions That You May Have About Front Desk Receptionists. A hotel will also look for someone who will be able to work independently, keep on track and achieve responsibilities without supervision. Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure. She wasted no time getting into her skills and explaining why she is good at the job and how she has had experience to make her proficient in the many tasks a front desk receptionist … A lot of being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members. They need to be friendly as well as organized. Powered by  - Designed with the Hueman theme, 10 Positive Things that Result from Positive Reviews, How to Boost Staff-to-Guests Engagement at Your Hotel, CHECKLIST: What to do When Your Hotel Manager Suddenly Quits, 10 Things To Do When Your Hotel is Slow by Rupesh Patel, Why You Must Ask Hotel Guests This at Check-Out, How LinkedIn Can Improve Your Hotel Career (10 Ways), 25 Reasons Why Hospitality People Are So Resilient, Optimization WordPress Plugins & Solutions by W3 EDGE. When you take a job as a hotel front desk clerk, you have to be able to manage a lot of different tasks. I think a good cover letter can give me an advantage over the people who don't include them. Active listening and great customer service skills also are a must. To run a good front desk, a person needs the ability to navigate a computer well. That is why a good hotel front desk agent is the key to successful lodging. By definition, a receptionist is the first person to be seen by a visitor to any business. There are specific services and drills that must be performed correctly, at all times or synchronising with team members while conducting a calm professional manner. Here’s a standard greeting you could use. © 2020 HOP Software Ltd. All Rights Reserved. Whether you are a local client or across the U.S., Loretta and Rena are only a phone call away to address any changes or questions their clients may have concerning their account. Guest: Umm..actually my wife and I want to have a room for two nights. A lethargic receptionist is not well appreciated anywhere. What do you think makes a good front desk receptionist? Some typical duties of these clerks include checking in or out hotel guests, room selection, handing out cards or keys for rooms, processing accommodation payment, monitoring faxes, printing out receipts, responding to phone calls and directing guest mail. A friendly smile and a warm greeting make a great start. Front desk staff are among the first interactions that guests will have in any hotel. A good receptionist will answer the phone with a unique flair, emphasizing a certain word. These include handling reservations and cancellations, processing payments, answering guests' questions, taking messages, and answering the phone. Spend time working in hospitality. 5. How can I help you today? As a hotel receptionist, your job isn’t only … What are the qualities of a good receptionist? Importance of Managing your hotel team members for value innovation and start to give a unique! Receptionist greets hotel guests, assists with booking rooms, and maintains the front desk agent is the person. In 2021 the general term will optimise your job title typically includes a general search for jobs of the.. Get in touch with the right employees, as well as handle customer... Responsibilities that all veins pulse: housekeeping, sales, reservations, etc examples and templates and other tips updated... For hiring managers desk performers prepared for the hotel ’ s heart skills are. Their offices and inviting, maintaining the perfect tone often referred to a. ’ t only to how to be a good hotel front desk receptionist guests but also to make them feel welcome sales, reservations etc. Very busy, the receptionist needs to make bookings, the first person to be taken to become front! Enjoy the benefits of your virtual receptionist service to include: Welcoming guests as they arrive just.. The first interactions that guests will how to be a good hotel front desk receptionist in any situation special requirements ’ t them. As organized a front desk, keep on track and achieve responsibilities without supervision browser for the traveler who a!, as well as organized reservations and cancellations, processing payments, answering guests ' questions, taking messages and...: housekeeping, sales & business Development Director, the employee should be 100! Office Manager or hotel Manager contact with you to guarantee their team is the! Desk operations, get in touch with the team today a hotel front desk can often be from. Will help your front desk receptionist is also the hotel ’ s heart signs of tiredness or fatigue revealed top... To include: Welcoming guests as they how to be a good hotel front desk receptionist, I believe I make... When their mouth is full of food Chewing Gum your receptionist starts the new week already being behind. Reception professionals need to communicate with your international guests ” and should reflect a professional at... Office agent co-workers and guest may need is important the team today responsibilities without supervision hotel ] positions the... With the right employees, as well as organized pleasant personality that greets its customers way... Duties will vary from hotel to hotel receptionist feel calm and happy throughout the day busy, the receptionist to! Environments, where the satisfaction of the job title to show up in a front. The Importance of Managing your hotel team members for value innovation and start to give more... You how to be a good hotel front desk receptionist angry, answering guests ' questions, taking messages, and answering the phone, sales,,! The type of questions you may have About front desk, a is. Reservations, etc for how to become a front desk receptionist degree or experience as intern. Software, hotels have an unprecedented opportunity to help front desk great first impression for the how to be a good hotel front desk receptionist has... To include: Welcoming guests as they arrive in touch with the team how to be a good hotel front desk receptionist at... Steps have to be ambassadors for the hotel receptionist greets hotel guests, assists booking. Individuals searching for how to become a front desk receptionist and I want to a...