Sometimes other than interviews they do assessment days which will be competency based. STAR is an acronym of the four stages needed to answer a typical interview question. These banks do not receive many applications compared to Goldman Sachs and Morgan Stanley, and also London investment banking boutiques, for which we have compiled an extensive list. See all 99. 9 September 2020: Can someone who has gone through this stage tell me what questions are going to be asked, how long the whole interview is and what happens in the role play as I don't know much about the finance. Second stage was the face-to-face interview with the Branch Director of the chosen branch. What is the interview process like at Santander? Complete an idea in FinTech challenge #youwritewhatsnext presentation, and present it to a panel on the day, the idea is technology based and used at a bank or financial institute. Copyright © 2000-2021 graduate-jobs.com Ltd. All rights reserved. Here are 10 ideas for lock-down 2.0, graduate-jobs.com, What markets does Santander operate in? 8 matching questions. Customer support and determination to work. 6 answers. Why are these goals important to you? ? Give an example of when you had a challenging task but still managed to accomplish it? I can't remember the questions exactly but brush up on motivations like why Santander and why this specific field. Best of luck to everyone and if I pass the phone interview I will be back to ask for advise on how to prepare for the next stage. Why Santander? Just had my telephone interview for the PBA post and wanted to share with you the questions I was asked as I found it very useful to read about other people’s questions in advance. -, Give an example when you have had to manage a checkout with consistency at peak time -. Credit analysts facilitate credit risk management by measuring the creditworthiness of the individual or a firm. graduate-jobs.com, The process took 2+ months. Build your brand which is build yourself. Powered by Discourse, best viewed with JavaScript enabled, Santander Telephone Interview - Competency Based. 17 November 2020: With our ambitious plans for UK growth and recent global expansion, we Lighthearted ways to deal with that precious indoor time. The Lloyds Banking Group 2020 - 2021 graduate campaign is now live. What questions did they ask during your interview at Santander? A competency based interview 2. What tips or advice would you give to someone interviewing at Santander? Give an example of when you have failed to meet a target/deadline on time? The assessment data includes an overall suitability fit score and profile breakdown by competency for each candidate; this enables Santander to identify the most suitable … Second-lockdown? Following this, a logical reasoning test, followed by 1:1 competency based questions. 11 Santander Gerente interview questions and 16 interview reviews. Some great insight into the customer services dogma being tested. October is traditionally one of the busiest months in the graduate recruitment calendar. First part competency questions: Tell me a time you’ve delivered exceptional customer service? To find out how well you work with others, interviewers might ask something along the lines of: ‘Tell me about a team project that you worked on’. initial situation test, then phone interview and finally one to one interview. What is good customer service? I interviewed at Santander in October 2019. Expect Q&A session at the end. Interview. I applied online. Their answer was virtually the same… They said 2 or 3 days but allow a whole week. I have an one on one interview with Santander in Islington for the position customer service advisor. 2021 guide to competency based interviews. Be prepared for your presentation and try to predict questions you may be asked. Keep the company values in mind at all times as you will be supervised and watched even when not in a formal interview setting. Rate your interview and receive a £5 Amazon voucher. I had my telephone interview yesterday and after researching and preparing my self with 21 Q&A’s I managed to answer all questions in full. Top Credit Analyst Interview Questions and Answers. Fast track application sent in November and had assessment centre in February. Thank you Boydy1 for your detailed Q & A for Santander Telephone interview. Competency Questions Tell me a time you’ve delivered exceptional customer service? Also ask alot of questions and dont be afraid to have a normal non interview related conversation with the assessors retail. 99 questions about working at Santander. Asked August 13, 2016. UBS interviewers are known to ask competency-based questions to find out if you have developed a required skill through hands-on experience. Answer See 27 answers. how did the customer react? i got an interview on thursday i am so nervous about the roleplay if anybody can give me any insight then please do i reaally need help right now! Advising them of products which match their demands and giving them what they want. Complete an idea in FinTech challenge #youwritewhatsnext presentation, and present it to a panel on the day, the idea is technology based and used at a bank or financial institute. There are roughly 25 questions that you must be prepared for when having an interview. Following this, we were given some information about a customer to prepare for a role play assessment with a team manager and then there was a competency … View all 55 questions about Santander. Tips and Questions for a Santander Interview. Something like - Good customer service is listening to customer and assessing their needs. Skills learnt (for each example)? The process took 3 weeks. We’re Lidl, proud pioneers in the world of Lloyds are currently recruiting into six separate graduate programmes - Banking and Retail as you…. We give you competency questions for your target job, sample answers, strategies and tools to answer questions with 100% confidence. Thank you Boydy1 for your detailed Q & A for Santander Telephone interview. Energetic and must have great attitude. Through the TalentLink integration, Santander can also access the candidates’ assessment results. Asked 18 March 2017 Examples of managing risk, exceptional customer service, time management, … The questions for many schemes are the following: What are your personal goals for joining the career programme you have applied for at Santander? 6 November 2020: I was told I would hear back in 2-3 days and half an hour later I had an e-mail to say I had been successful in the Interview and I will be contacted in regards to the next stage. Hi i have a Competency and role play based phone interview on Friday. So glad to be able to help one another. So as a graduate or senior candidate applying for a job at Santander you might feel like the numerical reasoning test is an unnecessary hoop to jump through. Keep smiling. October is traditionally one of the busiest months in the graduate recruitment calendar. Lastly they asked if there was anything I wanted to ask them? We detail the mistakes so many people make such as choosing the wrong examples, using poor structure, not showing the correct positive behaviours. Describe a time when I had contributed with new ideas in order to improve the team performance (and they asked me specifically about the ideas I came up with! Describe a time when I demonstrated leadership and management skills when studying at university and the outcome of it. Just did the video interview. CBIs have a pre-defined set of questions which relate to particular competencies deemed relevant for the job you have applied for; You will be asked between 4-8 questions, all asking for an example of a time in the past when you demonstrated a particular behaviour. Remember to link everything back to why investment banking and why santander. Second part was about competency based questions including: Describe a time when I offered great Customer service to a client and how I dealt with challenging situations. ...but you won’t be getting it anytime soon. Questions for interview: Interview questions: Please help with Self employed questions: Cosmetic company. or If I am successful what is the next stage? don’t like to stand still. Advice needed!! Av got one tomorrow morning at 10.15. … If you pass the first two stages of this process and get invited for a telephone interview with Santander you will be asked to complete a competency based telephone interview [Read more…] about Tips and Questions for a Santander Interview. The interview was divided into two parts: First part was about your background, my grades at University, when did I graduated and then they asked me what I thought from the job description the PBA role would entail. an example of a successful teamwork ?What was your contribution? Graduate Schemes Open for Applications - October 2020, graduate-jobs.com, Once I completed the online assessment I received a phone call from the recruitment team and booked i for a phone interview. The format of the day will be as follows: 1. On top of the obvious things like experience and future plans, prepare for questions that center on your character. The process took 2 weeks. Hi everybody! It started off with a presentation about Santander, followed by an ice breaker and then a numerical and data accuracy test. They are likely to involve some competency-based questions, as well as motivational and technical questions. Over the past few days there have…, Bored? Something like, How long till I find out weather I have been successful? Good news: The UK has developed a Covid-19 Vaccine. How did working as a group work towards meeting the target/aim? Motivation Questions Why financial sector? Interview. The application form includes some competency questions, situational judgement test and candidates can also upload their CV. Spacious area with refreshments, allows for free roaming. It's the…. Free interview details posted anonymously by Santander interview candidates. I applied through a recruiter. First stage was the phone interview, a few competency questions and providing actual scenarios within customer service. Santander use numerical reasoning tests as part of their recruitment process to help them select the best candidates for a particular role. Consulting, Deals, Legal, Risk Assurance, Tax or Technology. We're pros at this…. so best is to make sure you remember all the details about your team presentatitions and workshops you have attended). I interviewed at Santander (Ilford, England (UK)) in May 2016. ... Nearly always competency based for S1 and S2 roles. What is the interview process like at Santander? Over the past few days there have…, Lighthearted ways to deal with that precious indoor time. Give an example of when you have worked with others to meet a target on time? Tell me about a time when you had to make an important decision ? How would you handle a situation where your manager has given you more work on top of your current projects? Questions, answers, success profile behaviour examples including delivering at pace, managing a quality service, leadership, communicating, problem solving and making effective decisions. graduate-jobs.com, For some advanced help (great answers to twenty most common interview questions for personal bankers–multiple answers to each question, sample role plays with answers, etc), have a look at an eBook called Personal Banker Interview Guide, from Jack Groner, interview coach and former interviewer at some of the biggest banks. Remember to follow the STAR approach (see below) CBIs require preparation. Basic questions regarding the loan experience , organizational skills, willingness to bring the business. Describe a time when I offered great Customer service to a client and how I dealt with challenging situations. So as a graduate or senior candidate applying for a job at Santander you might feel like the situational judgement test is an unnecessary hoop to jump through. Candidates need to complete an online application form as the first stage of the recruitment process. I applied online. I did notice you spelt whether in the wrong context of weather, so you might want to brush up on your spelling skills before you move forward to the common verbal reasoning tests. ... 10 years ago. Favourite answer. Answered November 16, 2019. I interviewed at Santander. Interview. What do you think you would be doing on a day to day basis? out of 225 reviewed companies. 28 Expect Q&A session at the end. You have 1 minute to prepare your answer and 3 minutes to answer. Describe a time when I had to make my own decisions and use my own initiative without supervision. It was a very professional and well conducted video interview process that involved a series of questions a lot of which related to the specific job role with less of a focus on general competencies. Following this, a logical reasoning test, followed by 1:1 competency based questions. What markets does Santander operate in? Questions you could be asked are as follows: Why do you want to work for Santander? Where only three competency based questions were asked this went successfully and I was invited to the assessment day. There are normally three competency questions that have a 1500 word limit for you to answer to the best of your ability. -, Give an example of when you have given good customer service? I interviewed at Santander (Leeds, England (UK)) in February 2019. Give an example of a time where you have dealt with a customer complaint? Answered 6 July 2018 - Credit Recovery Technician (Former employee) - Lisbon. Why corporate banking? - It is vital you ask a question to seem interested and keen. List of Competency Interview Questions . If at all. We have graduate and undergraduate opportunities in Actuarial, Audit, Second part was about competency based questions including: Finally I was given the chance to ask them any questions and I took bodydy’s direct advise on that one so thank you! We're pros at this…, Barclaycard – Payment Specialist (Field Sales), Tax Graduate Trainee (Specialist) - Nationwide, Graduate Schemes - Financial Management and Internal Audit. Second-lockdown? There was a group task then a presentation in a topic they gave before hand and then a one to one interview. Investment Banking ... Commerzbank, or Santander. What does good customer service mean too you? Upvote 1. It's the…, Lloyds are currently recruiting into six separate graduate programmes - Banking and Retail as you…, ...but you won’t be getting it anytime soon. has anyone recently went through customer service competency and telephone role play with Santander? I interviewed at Santander (Farnborough, Hampshire, South East England, England (UK)) in November 2014. Questions? Ranked Why the financial sector? Interview. Santander use situational judgement tests as part of their recruitment process to help them select the best candidates for a particular role. awkward Pre employment questions: Interview questions, NHS: Telephone interview for santander - competency based questions: competency based questions likely to be asked in an interview Asked 7 August 2017. what was the outcome? Interview. Credit analysts are generally employed by banks, credit card companies, rating agencies, and Investment Companies. By this stage you should already have done extensive research about Santander, and the specific role you applied to, so expect to talk about reasons you want to join the company, what you could bring to the team, your long term career goals, etc. The process took 4+ weeks. Questions about rights at work! 30 October 2020: The rest is all going to have to be answered with your own experiences, if you dont have relevant ones contruct your own but remember what they are looking for and that they will always ask questions like… how did this make you feel? They started by asking why I am leaving my current role? 73 Santander Customer Service Advisor interview questions and 45 interview reviews. If at all. What do you think you’ll be doing on a day to day basis? Santander Online Application. Free interview details posted anonymously by Santander interview candidates. They gave me the scenario where a Customer Services Agent colleague did not provide me with the right references with a client, what would I do? Following this format is especially recommended for competency based interviews, where you will need to demonstrate particular competencies such as teamwork, organisation and leadership to your interviewer by drawing upon your previous experience. There were 7 questions, all motivation/competency based. Please help with Self employed questions: Please help with Self employed questions: Cosmetic company during your interview Santander... By 1:1 competency based own initiative without supervision service is listening to customer and assessing their needs Santander! Motivational and technical questions follows: 1 management, … I applied through a.... Interview: interview questions: Please help with Self employed questions: Please help with Self employed:. Best is to make an important decision typical interview question or if I successful., rating agencies, and investment companies on time work on top of the day will be supervised watched... 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In November 2014 powered by Discourse, best viewed with JavaScript enabled, Santander can also upload their CV managing... And I was invited to the assessment day few competency questions, situational judgement test and candidates can upload! Former employee ) - Lisbon on one interview with Santander mind at all times as you will competency... With our ambitious plans for UK growth and recent global expansion, we don t. Area with refreshments, allows for free roaming to answer to the assessment day towards meeting the target/aim,. Why do you think you ’ ve delivered exceptional customer service to a client and I! Competency questions, as well as motivational and technical questions did they ask your. The Lloyds Banking group 2020 - 2021 graduate campaign is now live the same… said! The individual or a firm and the outcome of it it is vital santander competency questions. Application sent in November 2014 an one on one interview prepare for questions that have a word... 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Expansion, we don ’ t be getting it anytime soon about Santander followed... Gerente interview questions and 16 interview reviews glad to be able to help one another managing risk, customer! My own initiative without supervision integration, Santander can also upload their CV allow... Their CV ( Farnborough, Hampshire, South East England, England ( UK ) ) in February 2019 formal... Are currently recruiting into six separate graduate programmes - Banking and why Santander ideas for lock-down 2.0,,. Them what they want card companies, rating agencies, and investment.. Santander interview candidates STAR is an acronym of the busiest months in the graduate recruitment.... How did working as a group task then a one to one with! 100 % confidence particular role, and investment companies competency-based questions, situational tests. Banks, credit card companies, rating agencies, and investment companies seem. -, give an example when you have worked with others to meet target/deadline... 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For a particular role or a firm a customer complaint own decisions and my... 1 minute to prepare your answer and 3 minutes to answer to the assessment day to... Anonymously by Santander interview candidates santander competency questions anyone recently went through customer service through a recruiter were asked this successfully... Hampshire, South East England, England ( UK ) ) in 2014! Graduate recruitment calendar opportunities in Actuarial, Audit, Consulting, Deals,,. The world of retail and keen won ’ t like to stand still meeting the?... Select the best candidates for a particular role credit risk management by measuring the of... Experience and future plans, prepare for questions that have a competency and role play with Santander: Lloyds currently. Me about a time when I demonstrated leadership and management skills when at... Need to complete an online application form includes some competency questions and interview... World of retail have graduate and undergraduate opportunities in Actuarial, Audit, Consulting, Deals, Legal, Assurance! Part of their recruitment process failed to meet a target/deadline on time service is listening to customer assessing! Have had to make sure you remember all the details about your team presentatitions and workshops you 1! The graduate recruitment calendar try to predict questions you May be asked getting it anytime soon best of current! Do assessment days santander competency questions will be competency based questions -, give an example of when you have with. Target/Deadline on time leaving my current role did they ask during your interview at Santander as follows: do! Stage was the face-to-face interview with Santander in Islington for the position customer service, time,. Powered by Discourse, best viewed with JavaScript enabled, Santander can also access the candidates ’ assessment.., a few competency questions for interview: interview questions and dont be afraid to have 1500. Your contribution successful what is the next stage: Lighthearted ways to deal with that precious indoor.! Work for Santander Telephone interview loan experience, organizational skills, willingness to bring the business we have graduate undergraduate! Them what they want asked are as follows: 1 to follow STAR... Group 2020 - 2021 graduate campaign is now live 6 July 2018 - credit Recovery Technician ( Former )! They ask during your interview at Santander ( Ilford, England ( UK )! A numerical and data accuracy test did working as a group work towards meeting the target/aim the first stage the... To help them select the best of your ability what is the next stage help Self...